Customer Success Insight, Strategies and Stories for CS Excellence

The Success Hub

Insights, Strategies, and Stories for Customer Success Excellence

Level Up Your Customer Success with Automation

Customer Success Services (AU), Axel Schneider

Level Up Your Customer Success with Automation

Okay, let's be real. If you're still doing everything manually in Customer Success, you're basically running a marathon in thongs. It's time to ditch the manual grind and embrace the power of automati...

4 Mar 2025

CSMs: The Secret Ingredient in Product Evolution

Customer Success Services (AU), Axel Schneider

CSMs: The Secret Ingredient in Product Evolution

Most people think Customer Success Managers just focus on adoption and renewals. But there's a hidden superpower in great CSM teams - they're actually shaping the future of the products they support. ...

20 Feb 2025

Why channel partners and CSMs are your growth multiplier

Customer Success Services (AU), Axel Schneider

Why channel partners and CSMs are your growth multiplier

Collaboration between Customer Success Managers (CSMs) and channel partners creates a powerful ecosystem that drives value for everyone involved, especially the customer. Let's explore why this partne...

19 Feb 2025

What to Expect from Your Customer Success Manager (CSM)

Customer Success Services (AU), Axel Schneider

What to Expect from Your Customer Success Manager (CSM)

When your SaaS vendor provides access to a CSM, it’s important to understand the scope of the relationship and how to make the most of this resource. Here’s what you can expect: 1. First, let's set yo...

13 Feb 2025

What to expect from your SaaS onboarding?

Customer Success Services (AU), Axel Schneider

What to expect from your SaaS onboarding?

You made the investment into the SaaS product and the vendor is providing you with onboarding support. The next crucial step is making it work for you! As a customer, your success hinges on active par...

13 Feb 2025

Why SaaS Companies Are Turning to External Partners for Customer Success Expertise

Customer Success Services (AU), Axel Schneider

Why SaaS Companies Are Turning to External Partners for Customer Success Expertise

Engaging an external partner for Customer Success (CS) is still relatively uncommon, but it’s becoming increasingly relevant as SaaS companies look for ways to scale efficiently and effectively. Here ...

10 Feb 2025

Cracking the Code: The Ultimate Customer Success Metrics

Customer Success Services (AU), Axel Schneider

Cracking the Code: The Ultimate Customer Success Metrics

How should we measure Customer Success? First, it’s important to know who is measuring Customer Success. A customer has a very different view of what success looks like than the company has. For the p...

10 Feb 2025

When customers leave, do you know why?

Customer Success Services (AU), Axel Schneider

When customers leave, do you know why?

Did onboarding go smoothly? Have they had many support issues? Are they getting the expected value from your product? Analysing customer churn helps you understand patterns, improve adoption, and boos...

10 Feb 2025